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Customer satisfaction is a key component in the success of every business. Through our multiple communication channels (Telephony, IVR, Chat, Email, Facsimile), along with our combination of a proven outsourcing approach, procurement expertise and comprehensive capabilities Outsource Trend can help you increase customer satisfaction/retention and maximize selling opportunities. We offer the following services:

  • Inbound Call Center Service

    • Customer Service
    • Sales and Order Fulfillment
    • Technical Support/Help Desk
    • Inquiry Service
    • Reservations
    • Remote Receptionist
  •   Outbound Call Center Service

    • Sales
    • Credit Management
    • Verification Services
    • Appointment Scheduling
    • Telemarketing Lead Management
    • Product Promotion
    • Market Research
  •    Technical Support / Help Desk

    • Product Support
    • Technical Applications and Support
    • Customer Support Service
    • Network Tech Support
    • Onsite Tech Support
    • Remote Support

 

Financial Services

  • Strategic Planning: Our goal is to give you the best guidance during your decision making process regarding a specific investment project or possible expansion plans for your company. We design long and short term Business Plans and we provide you with the guidelines you need to execute and evaluate your plan throughout the process.

  • Accounting: By outsourcing your accounting needs, short term or ongoing, to us, you can concentrate on taking care of your business. Let us take you beyond your numbers and be an accounting outsourcing solution for you. Our services include:

        • General Ledger Accounting
        • Accounts Payable
        • Accounts Receivable
        • Fixed Asset Accounting
        • Cost Accounting
        • Tax Compliance and Reporting.
  •  Financial Services: Timely, accurate financial information is crucial for corporations hoping to maintain a competitive edge in the market. Outsourcing these functions enables the client to focus on their core business while cutting costs. Outsource Trend offers Financial Statements, Budgeting and Business Plans made to fill your requirements. Our Techniques will help you to determine the maximum profit level you can achieve and how to improve your processes and operational efficiency.

 

Human Resources

Outsource Trend provides experienced professionals to handle your company's staff management needs from payroll and employee recruitment to benefits and policy manuals. Our HR professionals also ensure that you stay compliant with all relevant federal and state labor laws. Outsource Trend offers various HR services including:

  • Recruitment: This service is targeted towards companies that are looking to hire the best candidates for the key positions in their organization. Outsource Trend will work with you throughout the hiring process to ensure that the projects are flawlessly executed in a timely manner. Our ability to blend technical competence with business orientation guarantees that we will be a trusted advisor and create a hiring strategy that fulfills your business goals.   

  • Personnel Services: Our outsourcing consultants can compliment your existing HR structure or lack thereof, by offering various services including: regulatory compliance, payroll, timekeeping, severance calculation, interim staffing, drafting of employment contracts and HR policies, training and development, among other services. The analysis of employee reduction and company restructuring projects are also included in the list of solutions we provide.

  •  Project Specific Outsourcing: If your company doesn’t need a full suite of services, you can consider outsourcing a few time-consuming or labor-intensive HR tasks by the project. Outsource Trend provides a wide range of specialized services, and will develop your employee handbook, set up your compensation program, or establish a performance management system that you can use to evaluate your employees.

 

Procurement Management

Outsource Trend provides a new alternative for enhancing your profitability. Through our strategic procurement services, we bring value through:

  • Improved Pricing

  • Enhanced Supplier Relationships

  • Comprehensive Supply Agreements

  • Assured Quality

  • Ongoing Cost Reduction

Our outsourced procurement solution is tailored to each of our clients’ specific needs. With our proven outsourcing approach, expertise and capabilities, Outsource Trend can help you:

  • Acquire additional expertise, tools, and best practices, without expanding staff or making large investments.
  • Lower total costs of goods and services, while improving supplier performance.
  • Gain access to supplier, market and transaction intelligence to help you create meaningful, actionable information from your data.
  • Reallocate internal resources to meet other strategic business objectives.
  • Transform your procurement organization into a true performance driver.

 

Risk Management

While large institutions can afford large risk management staffs, smaller firms frequently can’t support onsite personnel with the range and depth of skills required to maintain an effective and robust risk management process.

Outsource Trend offers solutions for organizations that want to gain stakeholder trust and confidence by providing risk managers with a cost-effective alternative to hiring full-time staff to administer, plan or manage specific programs in-house. Outsource Trend can provide specific expertise in particular exposures, regions or types of programs. Or, if needed, we can perform the entire risk management function. Our services include:

  • Process Assessment - covering the identification, interrogation and evaluation of the control environment.  

  • Value Management - improving the performance of your business by helping to stop revenue leakage, verify costs and advise on claims management

  •  Financial Services Risk Management - independent management advice to financial services companies to help them plan a route through the increasing complexity of financial regulation

  • Technology Risk Management - an element of all our work, TRM is also a discrete range of advisory services from IS governance and organization through the confidentiality, integrity and availability of systems and infrastructure, project risk assurance and data analysis

  •  Internal Audit - being the provision of outsourced or joint-sourced internal audit services

  • Governance Advisory - encompassing a wide range of services from, asset tracing and HR management to penetration testing and systems integration planning

 

Lean Supply Chain Management

Lean is how a properly designed and operated supply chain should function. A lean supply chain process has been streamlined to reduce and eliminate waste or non-value added activities to the total supply chain flow and to the products moving within the supply chain. Waste can be measured in time, inventory and unnecessary costs. Value added activities are those that contribute to efficiently placing the final product at the customer. It is about identifying and eliminating waste as measured in time, inventory and cost across the complete supply chain.

At Outsource Trend we work together with our clients to develop a tailored, customer-specific logistics program to meet the requirements of an individual customer and help them become lean. The Benefits of being Lean are:

  • Lower Volumes / Lower Size Lots

  • Greater Flexibility

  • Higher Productivity

  • Product Mix Diversity

  • Rapidity of Product Development Cycle

  • Higher Quality of Performance

Because we understand that the success of your business greatly depends on the success of your supply chain, Outsource Trend helps you in creating strategic differentiation and operational superiority by configuring and implementing a Supply Chain Management solution that is aligned with your business objectives.

 

 
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